Hooq help centre
Issue panel
On every work item that is part of a Hooq, the panel Hooq - Work Sync Panel shows the link to the other work item. A work item that is not part of a Hooq shows This issue is not Hooqed. If you do not see the panel, open the gear menu of the work item view and make sure the panel is switched on.
Who can use the panel
Every user who can see the work item can use the panel, not only Jira administrators: Resync, Comment and Attachment are open to them. The Hooq page itself stays for Jira administrators.
What the rows mean
| Row | What it shows |
|---|---|
| Instances | The two projects of the Hooq. |
| Hooqed With | The other work item of the pair (a link to it). |
| Hooqed With Status | The status of the other work item. It reads Request Partner To Share Status until the other side has shared its status. |
| Hooqed Assignee | The assignee of the other work item. It reads Not synced when assignee sync is turned off for this Hooq, and Not assigned when the other work item has no assignee. |
| Hooqed Reporter | The reporter of the other work item, or Not set. |
| Hooq Status | Running, Paused, Stopped, Error or Conflicted. |
| Last Received / Last Sent | How long ago Hooq last received or sent a change for this pair. |
Buttons
- Resync: sends this work item's current fields, status, comments and attachments again. It never changes the other work item's assignee or reporter.
- Comment: sends a comment to the other work item.
- Attachment: sends a file that is already attached to this work item to the other work item. Add the file to the work item first, then select it. Between two sites the limit of about 3.5 MB per file applies here too.
Related pages
Want to raise a ticket? Click here (opens in a new tab)