Hooq help centre
Comments
The Comments tab controls whether comments are copied, in which direction, and how the copy looks.
The Comments tab. A green label at the top right shows that comment sync is working.
Settings
| Setting | What it does |
|---|---|
| Comment Synchronization | Enabled or Disabled. When disabled, no comments are copied. |
| Sync Direction | Which way comments flow: both ways, or from one project to the other. |
| Visibility Configuration | For two Jira projects: Synchronize all comments between projects. For service projects it shows more choices, see below. |
| Author Information | Comment as actual author or Comment as Hooq. A copied comment starts with an italic line that says who wrote it and where it came from. |
Service projects
If one of the projects is a Jira Service Management project, the tab lets you choose what to do with internal (agent-only) and public (customer-visible) comments:
- Sync Internal Comments (Agent-only comments) and Sync Public Comments (Customer-visible comments) for comments leaving a project.
- Received Internal comments as and Received Public comments as: Internal (Agent only), Public (Customer visible) or Ignore (Don't sync).
Images and files shown inside a comment appear in the copied comment exactly as in the original.
Related pages
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