Hooq help centre
FAQ
Short answers to common questions. See Troubleshooting if something does not work.
Files and content
How big can a file be?
Between two different Jira sites, a file can be up to about 3.5 MB. This is a Forge platform limit and it cannot be changed. On one site, Hooq sets no size limit.
What happens to a file that is too large?
Hooq does not copy that file. The rest of the work item still syncs. An error such as Attachment not copied: report.pdf (4.2 MB) is larger than the cross-instance limit of 3.5 MB appears in the Troubleshooting tab. Attach the file to the other work item by hand, or make it smaller and upload it again.
Are inline images and files in descriptions and comments copied?
Yes. Images and files shown inside a description or a comment appear in the copy in the same place as in the original.
Editing and status
What happens if I edit the copy right after the original was edited?
Your edit on the copy is kept if you make it within about 2 seconds after the change to the original, and also right after a Resync. Hooq does not silently replace your text with older text.
If I clear the description of the original, what happens to the copy?
The description of the copy is cleared too.
The status of the copy did not change. Why?
Most likely the status of the original is not matched in the Workflows tab. Add a match for that status, publish, and change the status again. See Troubleshooting.
What does Not synced next to Hooqed Assignee mean?
Assignee sync is turned off for this Hooq, so Hooq does not copy assignee changes. It can be changed in the Advanced tab (Sync Assignee).
Pairs and set-up
How do I find the copy of a work item?
Open the work item and look at the Hooq - Work Sync Panel. The Hooqed With row links to the other work item.
Does Hooq delete the copy when I delete the original?
No. Hooq never deletes work items. The copy stays and its panel says the pair is no longer Hooqed.
Does Hooq copy work items that existed before I created the Hooq?
Not by default. Starting a Hooq without a JQL filter in Limit Work Items (Work Types tab) does not copy existing work items, and Resync only updates work items that already have a copy. To bring in pairs you already have, see How to bring in work items that are already paired.
Who can open the Hooq page?
Jira administrators. Other users cannot open it or run its actions. Every user who can see a work item can use the Hooq panel on it: Resync, add a comment and add an attachment.
Is there a difference between two projects on one site and two different sites?
Yes, in three ways: a connector is needed between different sites, the other site must approve the Hooq request, and files between different sites are limited to about 3.5 MB. Everything else works the same.
A change I made in Configuration does nothing. Why?
A Hooq works from the published configuration. Select Publish Draft after you change a tab.
Related pages
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